1. Communication

• Terms and concept used
• Essentials of effective communication
• Roles of ICT in communication

2. Communication Process

• Stages of communication process
• Barriers of effective communication
• Ways of overcoming barriers
• Basic concepts of transmission
• Feedback mechanism
• Ethical issues in communication

3. Classification of Communication

• Types of Communication
• Use of various types of communication

4. Forms of Communication

• Forms of Communication
• Advantages and disadvantages

5. Official Etiquette, Protocol and Diplomacy

• Meaning of Etiquette, Protocol and Diplomacy